Salesforce Service Cloud, Audiences, Styling

Building a Service Community on top of Service Cloud using the Customer Service template supports all of the following EXCEPT

• Exposing Knowledge articles to external users

• Promoting self-service for case deflection

• Exposing app launcher for access to 3rd party applications

• Promoting self-service for case management

Knowledge articles are only available to external users if using Service Cloud and the Community Service template?

• True

• False

Which of the following is NOT a classification of Chat available in Salesforce?

• Einstein

• Classic

• Lightning

• Embedded

• Service

Chat is only available in Service Cloud if using the Customer Service template?

• True

• False

US Containers requires their Partners' Community to be branded with unique fonts, colors and logo for each of their subsidiaries. Each subsidiary operates in a different location: North East, South East, West Coast and Mid-West. Users will access the community exclusively from within their regions. How would you accomplish this?

• Build a separate community for each subsidiary.

• Create an Apex class to dynamically change the community branding based on Location.

• Create a branding set for each subsidiary and assign an Audience based on Location.

• Create a separate profile for each subsidiary and assign a theme based on Location.

It is a best practice to update the CSS anytime a design requirement is not supported with native functionality.

• True

• False

The 2 types of CSS supported in Site.Com are:

• Inline Style

• Style Sheet

• Outline Style

• Canvas Style

Audiences can be targeted using the following criteria EXCEPT:

• Profile

• Permission Set

• Location

• Salesforce object

• Domain

Audiences can be assigned to components?

• True

• False

Which of the following cannot be controlled in a branding set:

• Logo

• Custom URL

• Colors

• Font