Salesforce Service Cloud, Audiences, Styling

Salesforce Service Cloud, Audiences, Styling

Professional Development

10 Qs

quiz-placeholder

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Salesforce Service Cloud, Audiences, Styling

Salesforce Service Cloud, Audiences, Styling

Assessment

Quiz

Professional Development

Practice Problem

Medium

Created by

Faris Werr

Used 23+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Building a Service Community on top of Service Cloud using the Customer Service template supports all of the following EXCEPT

Exposing Knowledge articles to external users

Promoting self-service for case deflection

Exposing app launcher for access to 3rd party applications

Promoting self-service for case management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Knowledge articles are only available to external users if using Service Cloud and the Community Service template?

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a classification of Chat available in Salesforce?

Einstein

Classic

Lightning

Embedded

Service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Chat is only available in Service Cloud if using the Customer Service template?

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

US Containers requires their Partners' Community to be branded with unique fonts, colors and logo for each of their subsidiaries. Each subsidiary operates in a different location: North East, South East, West Coast and Mid-West. Users will access the community exclusively from within their regions. How would you accomplish this?

Build a separate community for each subsidiary.

Create an Apex class to dynamically change the community branding based on Location.

Create a branding set for each subsidiary and assign an Audience based on Location.

Create a separate profile for each subsidiary and assign a theme based on Location.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is a best practice to update the CSS anytime a design requirement is not supported with native functionality.

True

False

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

The 2 types of CSS supported in Site.Com are:

Inline Style

Style Sheet

Outline Style

Canvas Style

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