Chp 12 Housekeeping

Group of people responsible for keeping the hotel clean.

• maids

• housekeeping department

• bellhop

• front desk

The three major functions of the housekeeping department are to keep the hotel ____.

• clean, sanitary, and attractive

• free of mold, mildew, and dust

• secure, clean, and occupied

• occupied, modern, and successfully marketed

The state of being free from disease-causing pathogens or having a safe level of pathogens is ____.

• clean

• nonperishable

• orderly

• sanitary

Cleanliness and sanitation are both important to the housekeeping department.

• True

• False

The housekeeping department has the largest staff in the hotel.

• True

• False

Room attendants must learn to work around guests’ belongings.

• True

• False

Cleaning the guest room is a duty of the ____.

• assistant housekeeper

• executive housekeeper

• front office manager

• room attendant

The ____ is responsible and in charge of all housekeeping-related tasks in the hotel.

• assistant housekeeper

• executive housekeeper

• front office manager

• house attendant coordinator

Turndown service is often provided at ____.

• budget hotels

• hostels

• luxury hotels

• motels

The occupancy status of rooms is important information for the housekeeping staff.

• True

• False