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Upgrades
Quiz
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Professional Development
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Practice Problem
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Hard
Christian Fernandez
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4 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
How much is an Upgrade Support Charge?
$25.00 C2: Upgrade Support Charge
$20.00 C2: Upgrade Support Charge
$20-$36 blanket fee C2: Upgrade Support Charge
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What types of upgrades are exempt from the upgrade support charge?
■ JUMP! to JUMP! upgrades ■ EIP to JOD upgrades ■ JOD initializations (new activations)
■ JUMP! to JUMP! upgrades ■ JOD to JOD upgrades ■ JOD initializations (new activations)
■ JUMP! to JUMP on demand upgrades ■ JOD to JOD upgrades ■ JOD initializations (new activations)
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When is the Upgrade Support Charge due?
At the time the order is placed for phone orders. C2: Upgrade Support Charge
When order is is received by customer for phone orders. C2: Upgrade Support Charge
No Charged C2: Upgrade Support Charge
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What upgrade options allow the customer to avoid the Upgrade Support Charge?
■ T‑Mobile app
■ T‑Mobile app ■ My T‑Mobile
■ My T‑Mobile
■ T‑Mobile app ■ My T‑Mobile■SIVR
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