Upgrades

Upgrades

Professional Development

4 Qs

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Assessment

Quiz

Professional Development

Practice Problem

Hard

Created by

Christian Fernandez

Used 6+ times

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4 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

How much is an Upgrade Support Charge?

$25.00 C2: Upgrade Support Charge

$20.00 C2: Upgrade Support Charge

$20-$36 blanket fee C2: Upgrade Support Charge

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What types of upgrades are exempt from the upgrade support charge?

■ JUMP! to JUMP! upgrades ■ EIP to JOD upgrades ■ JOD initializations (new activations)

■ JUMP! to JUMP! upgrades ■ JOD to JOD upgrades ■ JOD initializations (new activations)

■ JUMP! to JUMP on demand upgrades ■ JOD to JOD upgrades ■ JOD initializations (new activations)

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When is the Upgrade Support Charge due?

At the time the order is placed for phone orders. C2: Upgrade Support Charge

When order is is received by customer for phone orders. C2: Upgrade Support Charge

No Charged  C2: Upgrade Support Charge

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What upgrade options allow the customer to avoid the Upgrade Support Charge?

■ T‑Mobile app

■ T‑Mobile app ■ My T‑Mobile

■ My T‑Mobile

■ T‑Mobile app ■ My T‑Mobile■SIVR

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