RMA Refresher

Accessories such as SIMs, SD cards, POV batteries, etc are shipped using

• FedEx 2-day

• USPS 5-7 day

• FedEx 7-day

• USPS 2-day

I have 3 different cameras with 3 seperate issues that are coming in for RMA. How many RMA's need to be created?

• 1

• 3

• 4

• 6

Which option would you select in RMA if a cx is receiving a product but not sending anything in?

• Standard Return

• Return for Refund

• Ship Only

• This is not an option for cx's

What needs to be in RMA notes? (Select all that apply)

• IMEI/ICCID (if it is for a camera)

• Troubleshooting that has been done

• Firmware of the camera

• Cx Zip code

If the cx cannot provide a POP, what is an alternative route to get something in UW?

• Using activation date in AP

• This is not possible

• It can only be sent in UW without POP if the camera has rust

• Team Lead approval to use activation date in AP

Draw a Reveal SK from memory!! Don't forget, these are going on the fridge

For an RMA, what kind of shipping is used for shipping cameras?

• FedEx 2-day

• USPS 3-5 day

• FedEx 7-day

• USPS or FedEx Overnight

When a Team Lead approves that the activation date of a camera can be used to get a camera sent in UW, what is needed in the RMA notes for this scenario?

• Team Lead who approved

• Credit Card number

• Activation date in AP

• Number of cameras on the cx's profile

Who can create “Return for Refunds” in SupportSync?

• E1's

• E2's

• E3's

• Team Leads