Emotional Intelligence

Rumors were flying at Bennett Corporation that the company was planning staff layoffs. Management did

not address the issue with employees, so the work environment became tense and distrustful. This is an

example of how grapevine communication can

• prepare employees for changes.

• generate fear in the workplace.

• enhance the company's image.

• influence the company's policies.

Which stage of negotiation do many people consider the most important part of the process:

• Preparation

• Concession

• Assessment

• Mediation

Your coworker Tim tells you that he has been experiencing a lot of stress at work lately. What is the best

advice that you could give Tim that may help him more effectively manage his stress on a daily basis?

• Suggest that he reassign some of his work to others

• Tell him to use deep breathing and visualization techniques

• Encourage him to take on additional projects so he doesn't focus on the stress

• Persuade him to take an unpaid leave of absence

Which of the following is a true statement about the consensus-building process:

• It should involve only one or two ideas.

• It should always be conducted formally.

• It varies from group to group.

• It works best with only two people.

Eric sends staff members an email stating that their department's performance during the third quarter

exceeded the company's goals, so each of them will receive a $200 bonus. What technique is Eric using

to motivate staff members to continue the good work?

• Financial incentive

• Verbal encouragement

• Acknowledgment plaque

• Public recognition