Ch 7 - Writing Instructions

Instructions & Procedures are the same thing.

• True

• False

Clear and accurate instructions are --------- to the world of work.

• essential

• optional

• afterthoughts

• mandatory

Good instructions are important in the world of work for what reasons?

• safety

• efficiency

• convenience

• politics

Instructions can have which of the following features to be understood

• graphics

• words

• sentences

• numbered lists

As with any kind of business writing, when writing for an international audience the MOST important thing to remember is

• write in plain, simple language

• use units of measurement your readers will understand

• make sure visuals are culturally appropriate

• beware the meanings of colors in other cultures

As with any other kind of writing, the first step to writing directions is to

• brainstorm

• draft

• edit

• revise

Style considerations for writing instructions include

• verbs in present tense, active voice

• vague terms for measurements

• number the steps for ease of use

• make sentences long and convoluted

Which of the following is NOT a part of business / product instructions?

• Introduction & Conclusion

• List of Equipment and Materials

• Steps in the Instructions

• Best Wishes

Procedures are written for people within an organization.

• True

• False

Procedures deal with a small range of "how-to" activities and as such have no real bearing on the day to day activities of an organization.

• True

• False