H&T Final Exam Review 2.03

Which type of computer system do hotels use to determine their staffing

needs?

• Data mining system

• Project mediation system

• Property management system

• Marketing information system

If a housekeeping employee can clean 12 rooms in an eight–hour shift,

and the hotel expects 108 departures, how many full-time employees will

the hotel need to schedule for the day?

• 11

• 9

• 7

• 6

If 250 hotel rooms need to be cleaned, and it takes 30 minutes to clean

each room, how many labor hours should the hotel include in the

housekeeping budget?

• 140

• 135

• 130

• 125

Which is a factor that the housekeeping department should consider

when developing a work schedule for the next week?

• Room rates

• Yield statistics

• Operating ratios

• Occupancy forecasts

If a resort reservationist typically processes 10 bookings per hour, and

the resort processes 160 reservations during the 8–hour afternoon shift,

how many full-time employees will the resort need on hand to book

reservations during the shift?

• 5

• 4

• 3

• 2