RTW- Communications: Section 1

What are two of the essential actions required for communication to take place?

• Speaking and talking

• Listening and comprehending

• Speaking and listening

• None of the above

Which of the following behaviors should be avoided during communication?

• Finishing another person’s sentence

• Asking follow-up questions

• Turning away from distractions

• Summing up what they’ve told you

Which of the following would be considered appropriate body language during communication?

• Face your body towards the speaker

• Keep good eye contact

• Make appropriate expressions

• All of the above

Which of the of the below allows you to convey a message?

• Verbal communication

• Written communication

• Body Language

• All of the above

How may maintaining good eye contact be perceived during conversation?

• Interest

• Boredom

• Misunderstanding

• Distraction

Which of the following tips should be followed during conversation?

• Interrupt the speaker with your own story

• Looking away from the speaker often

• Filling silences too quickly

• None of the above

Listening to oral instructions is an example of which of the following?

• Listening to reason

• Listening for understanding

• Listening compassionately

• Listening visually

Which of the below tips will help you remember oral instructions?

• Visualize the instructions being given

• Repeat the instructions back to the speaker

• Create a acronym to remember steps

• All of the above

How can watching a video help you understand instructions given out of context?

• Visualize the required steps

• Determine which steps can be eliminated

• Visualize the SMART goals

• Determine your listening style

Which of the below steps will help you apply oral instructions?

• Request a co-worker demonstrate the task

• Ask for written instructions or a video

• Write down the instructions

• All of the above