Professional Communication

Which of the following is NOT a professional communication channel?

• Blog post

• Face to face

• Reports

• Memo

Communication between a business and its employees is called which of the following?

• External communication

• Public relations

• Internal communication

• Employer relations

Which of the following is NOT a field of external business communication?

• Public relations

• Media relations

• Advertising

• State of the company address

Which of the following is paid communication which attempts to influence opinion?

• Advertising

• Public relations

• News articles

• Publicity

An in-depth examination of a particular subject defines which of the following?

• Case study

• Proposal

• Memo

• Report

Which of the following is NOT included in the listening process?

• Hearing

• Speaking

• Focusing

• Understanding

Which of the following occurs when the receiver listens only to the content and not the feeling of the message?

• Appreciative listening

• Evaluative listening

• Full listening

• Deliberative listening

Critical listening is also referred to as which of the following?

• Appreciative listening

• Evaluative listening

• Full listening

• Deliberative listening

Which of the following is defined as listening for pleasure or recreation?

• Appreciative listening

• Evaluative listening

• Full listening

• Deliberative listening

Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?

• Appreciative listening

• Evaluative listening

• Full listening

• Deliberative listening