is a process where all the company’s employees make sure that all products are of a high standard.

• zero defects

• total quality management

• quality control

• quality assurance

________________ occur when goods or services have no faults and are perfect every time.

• quality insurance

• quality assurance

• quality control

• zero defects

________________________ are co-workers in a business who depend on each other’s work.

• zero defects

• total quality control

• internal customers

• external customers

A _________________ is a certification that shows that a good or service meets standards.

• quality mark

• quality control

• quality assurance

• quality street

Total Quality Management

All employees are responsible

• true

• false

Quality Marks don't follow National and international rules and standards.

• true

• false

Online customer reviews can affect the reputation of the business.

• true

• false

Briefly explain why a business needs to improve its products.

The Emirates Quality Mark shows that a product meets the relevant UAE National Standards.

• Total Quality Management

• Quality mark

• Online customer review

Every employee in the business is responsible for quality.

• Total Quality Management

• Quality mark

• Online customer review