The Communication Process

Serious legal problems can result if a health care professional touches a patient in a way that the patient believes is inappropriate.

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Gossip is okay if it is done in private and doesn't hurt anyone's feelings.

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Mastering a set of specific speaking skills will ensure that the health care professional is able to communicate effectively.

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It is never appropriate to use humor in health care communication encounters.

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Facial expressions are frequently better indicators of a person's true feelings than his or her spoken words.

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Listening to patients who must stay in a health care facility can help relieve their loneliness and depression.

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Including a possible answer within a question may lead to miscommunication.

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The abiliy of health care professionals to communicate effectively is as important as their technical skills.

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When communicating with individuals who have Alzheimer's disease, it is a good strategy to confront and correct them if what they say is incorrect or doesn't make sense.

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Many employers report that a major weakness among new employees is their poor telephone skills.

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