Customer Service Chapter 2

Customer Service Chapter 2

11th Grade

47 Qs

quiz-placeholder

Similar activities

Chapter 17: Promotional Concepts & Strategies

Chapter 17: Promotional Concepts & Strategies

9th - 12th Grade

47 Qs

Manajemen Stategi

Manajemen Stategi

1st - 12th Grade

50 Qs

IGCSE BUSINESS Revision:  UNIT 2 H.R. 100

IGCSE BUSINESS Revision: UNIT 2 H.R. 100

10th - 11th Grade

50 Qs

Introduction to Entrepreneurship

Introduction to Entrepreneurship

6th - 12th Grade

48 Qs

PAS Humas Kelas 11

PAS Humas Kelas 11

11th Grade

50 Qs

Finance Section 2 Test

Finance Section 2 Test

9th Grade - University

43 Qs

PBMF Chapter 12-Promotion

PBMF Chapter 12-Promotion

9th - 12th Grade

44 Qs

Permintaan dan penawaran

Permintaan dan penawaran

10th Grade - University

50 Qs

Customer Service Chapter 2

Customer Service Chapter 2

Assessment

Quiz

Business

11th Grade

Medium

Created by

Jala Bergeron

Used 83+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

47 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Great customer service combines:

professionalism and dressing a certain way

respect and a pretty storefront

critical thinking and problem solving

professionalism and cheap products

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Successful companies understand that a customer complaint provides 2 opportunities to build customer loyalty by. Which of the following is one of those opportunities:

getting rid of negative customers that may turn off other customers by yelling.

having an opportunity to tell customers that they are sorry about the inconvenience.

having valuable feedback about the company’s problems that needs to be solved.

having an opportunity to tell customers there is nothing they can do.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Studies have shown when customers are dissatisfied, most often they will:

say something

still shop

walk away

get an attitude

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a customer encounters a problem, the best thing an employee can focus on is

the positive things you can do

the things you cannot do

to blame the customer

blame the company

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you email a customer, your email should contain ALL of the following EXCEPT:

emojis

a personal salutation

a clear and specific message

action verbs

proper spelling, grammar, and punctuation

c. a clear and specific message

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You are talking to a customer on the phone, but you must put them on hold. What is the best procedure to put a customer on hold?

press the hold button

tell the customer that you will put them on hold

ask the customer for permission

tell the customer to call back later

tell the customer that you will call them back later

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the BEST question you can ask to find information about a customer’s budget?

What is your budget?

Do you have price considerations?

Why are you buying this?

What brands do you prefer?

What is your price range?

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?