POBF Unit 1 & Unit4

POBF Unit 1 & Unit4

9th - 12th Grade

56 Qs

quiz-placeholder

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POBF Unit 1 & Unit4

POBF Unit 1 & Unit4

Assessment

Quiz

Business

9th - 12th Grade

Easy

Created by

Valerie Grier

Used 1+ times

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56 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order to be understood on the telephone, a business's employees should always:

speak from notes.

use technical terminology.

enunciate clearly.

speak rapidly.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is not a tool that people use when participating in discussions?

Pointing out missing information

Sharing a personal experience

Building on someone else's comment

Helping the group summarize what has been said

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

product ratings and grades.

all the necessary information.

exchange rates.

a map of all business locations.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Individuals who are able to defend their ideas objectively provide others with:

personal opinions.

emotional information.

logical evidence.

unrelated statistics.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All calls coming into a business should end as pleasantly as possible in order to:

provide callers with accurate information.

make the best use of an employee's time.

help an employee get a good review.

leave a good last impression with callers.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

Casual

Formal

Routine

Technical

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

upward

lateral

written

verbal

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