BPM MODULE I QUIZ II

What do business processes define?

• The company’s strategy

• The efficiency of process execution

• The end-to-end series of events for interacting with customers

• Only the in-house services

BPM (Business Process Management) is…

• A strategic technique

• An approach for performance improvement

• A management discipline

• A tool for automating business processes

One of the most important BPM success factors is…

• Selection of the right methods and tools

• Clear responsibility for organizational hand-offs in the business processes

• A group of external sponsors

• A solid management organization

In process modeling it is beneficial if work-shop participants..

• have comprehensive know how about financing issues

• are informed about all IT-Systems the enterprise uses

• represent the entire business process as cross-functional group

• already developed a finished process module for their sector

What is the job of the process owner?

• Responsible for process design, process performance and development of the solution

• Execution of project management for re-engineering

• Development of the database design for the repository

• Selection and procurement of BPM-tools

When should effective Change Management steps start?

• In the phase of the introduction of the process

• After the BPM project

• With the BPM project initiation

• When problems occur during the implementation

Why is focused People & Change Management necessary in BPM?

• To achieve quick wins faster

• To anticipate the impact on stakeholders

• To assure customers of success

• To motivate the process team

A good process culture is characterized by …

• A matrix organization

• Clearly defined business units

• The overall use of BPMS-suites

• Stakeholder awareness of full end-to-end processes

Business Process Management (BPM) is focused on …

• The adoption of best practice from other enterprises

• The continuous review and adoption of BPM technologies

• the alignment of business processes and organization structures according to the organizations strategy

• The analysis of single business processes

What is the primary purpose of the usage of process models?

• Standardization of business processes

• Preparation of training material for the launch of the processes

• Analysis, documentation and design of business processes

• A system for measurement of process cycle times