Selling Skills

Solution selling is

• Get the complete set of products, accessories & services

• Meets their need

• Enhances their overall experience

• All of the above

3rd step is Solution selling is

• Answering Objections

• Demonstrating complete solution

• Greeting the customer

Acknowledge customer when they are

• 3 feet of approach ability

• 7 feet of approach ability

• 10 feet of approach ability

Positive body language is

• Closed Body language

• Leaning

• Confident

• Drooping shoulders

Type of Probing - How often you will use the product?

• Specific Probes

• Product-Specific

• General Probes

• None

Type of questions we ask to the customer

• Close ended questions

• Direct questions

• Open ended questions

Demonstrations include

• Product knowledge

• Test Drive

• ResQ Plans

• Greeting

Select Non verbal ques

• Looking at one product

• Grabbing Purse/Wallet

• Can you deliver it tomorrow?

• Playing with the product on their own

Select Verbal Cues

• Looking at one product

• Can I pay in EMIs?

• Grabbing Purse/Wallet

• Do you have stock of this model?

Which one is wrong about litmus?

• 1 to 6 - Red

• 9 to 10 - Green

• 5 to 7 - Amber