Operations Management - HL

The term simply refers to comparing yourself to your competitors.

• Quality circle

• Benchmarking

• Kanban

This type of stock control occurs when the company holds no buffer stick and usually only produces when an order comes in.

• Just-in-case

• Kaizen

• Just-in-time

• Lean production

This term which means "continuous improvement" is attributed to Toyota production methods.

• Just-in-time

• Just-in-case

• Kaizen

• Quality revolution

A formal group of volunteers (usually employees from different departments & hierarchy) who meet regularly to discuss ways to improve.

• Benchmarking

• TQM

• Quality Circles

• Kaizen

An approach to operations management that focuses on cutting all types of waste in the production process with the aim of greater efficiency.

• TQM

• Lean production

• Batch production

• Job production.

This refers to the amount of time it takes between ordering new stock and receiving it.

• buffer stock

• just-in-time

• lead time

• patience quota

This form of creativity transfers and applies existing forms of thinking and problem solving to new scenarios

• Innovative

• Adaptive

• Divergent

The form of creativity that generates new forms of thinking, addressing problems from an unusual perspective.

• Innovative

• Adaptive

• Process

The type of innovation is so important that it may change the industry itself.

• Product

• Process

• Positioning

• Paradigm

Refers to an organization's attempts to put in place procedures to deal with a crisis, anticipating it through scenario planning.

• Contingency planning

• Crisis management

• Industrial advertising

• Public relations plan