Customer Service CIB1032 (chapter 1-2)

How should you deal with a furious customer yelling at you because of a billing error?

• Fight them
• Blame the billing department
• Find out what caused the mistake
• Call the supervisor to complain about their attitude

What is often a benefit to a business of providing customer service?

• More Complaints

• Increased expenses

• Longer season

• Greater profits

Employees can provide great customer service y considering the customers ...

• Wages
• Needs
• Habits
• Appearance 

Being organized is a way employees can provide quick and efficient service

• True

• False

Being positive is not a good way to show the customer service mindset

• False
• True

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience, will recommend the business to friends.
• Customers who enjoy their experience, will spend more money.
• The business will not expand.
• The business will get bad reviews.

A key benefit from offering good customer service is

• Lower costs
• Repeat business
• Reduced tax
• less customers

Good Customer Service helps to:

• Build Your Brand

• Create Trust With Your Customers

• Reduce Customer Complaints & Minimise Problems

• All of the Options

Choose the most barriers to excellent customer service

• good attitude

• courtesy

• serving customers on autopilot

• ability to handle stress

"The way that we see something based on our experience" is the meaning of...........

• perception

• expectation

• analytical

• assumption

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4