Chapter 4: Measuring the success of strategic initiatives

Key performance Indicator is defined as ____________

• measures that are tied to business management

• measures that are tied to business development

• measures that are tied to business ethics

• measures that are tied to business drivers

____________ are detailed measures that feed KPIs.

• Matrics

• Matrix

• Metrics

• Mantics

Efficiency IT metric measures the following EXCEPT:

• throughput

• input

• speed

• availability

Benchmarking is a process of _______________________

• continuously measuring system results only

• continuously measuring system results, comparing those results to normal system performance and identifying steps and procedures to improve system performance.

• continuously measuring system results, comparing those results to optimal system performance and identifying steps and procedures to improve system performance.

• continuously measuring system results, comparing those results to competitor's system performance and identifying steps and procedures to improve system performance.

Benchmarks are defined as ___________________

• baseline values the system seeks to avoid

• baseline values the system seeks to improve

• baseline values the system seeks to attain

• baseline opinion the system seeks to attain

Effectiveness IT metric is defined as ____________________ (choose all that apply)

• the impact IT has on business processes and activities including customer satisfaction, conversion rates and sell-through increases.

• focuses on how well an organization is achieving its goals and objectives, "Doing the right things"

• focuses on how well an organization is achieving its goals and objectives, "Doing things right"

• the impact IT has on business strategies including entering new markets, improving customer relations, and achieving financial goals.

Efficiency IT metric focuses on the extent which an organization is using its resources in an optimal way, "Doing things right"

• True

• False

One of the following does not belong to efficiency IT metrics:

• Throughput

• Speed

• Availablity

• Conversion

Efficiency IT metrics focus on an organization's goals, strategies and objectives.

• True

• False

SSL stands for ________________

• Secure Systems Layer

• Secure Strategic Layer

• Secure Sectors Layer

• Secure Socket Layer