2.3 Operational decisions - homework (1)

Using machinery or robotics to jobs instead of using people to do them?

• De-skilling

• Automation

• Human skilled

• Robotics

The process of managing a business's major purchases, from raw materials to delivery vans?

• Purchasing

• Manufacturing

• Procurement

• Production

A measure of the effectiveness with which a business produces its outputs?

• Efficiency

• Productivity

• Flexibility

• Quality

Quality is best described as:

• Providing products that are of the highest standard possible

• Providing products that are of a satisfactory standard

• Providing products that consistently meet customer expectations

• Providing products that are of a l low price

Which of the following best describes a system of managing quality that attempts to build quality into the system?

• Quality assurance

• Quality checks

• Competitive advantage

• Quality control

Which of the following best describes the term, quality control?

• The process of continuous improvement

• Checking quality standards at the end of the production process

• The process of building quality into the system

• When every member of staff is responsible for quality

Which of the following is a drawback to a business of using just in time (JIT) stock control?

• High insurance costs

• Stock could become out of date or obsolete

• Storage costs will be high

• Delays in deliveries could result in delayed production

Which of the following terms best describes the process of choosing a supplier, agreeing what to buy, at what price and by when?

• Just in time (JIT) stock control

• Logistics

• Stock control

• Procurement

Which of the following statements is true in relation to the bar gate stock graph below?

• The business experienced a stock out in month one

• The maximum stock level the business wishes to hold is 4 cartridges

• The lead time for each delivery is always two months

• The re-order quantity in month two is 6 cartridges

Which of the following is an important feature of quality assurance?

• All quality checks are carried out by trained inspectors

• All quality errors are passed onto managers for resolution

• All products are checked at the end of the manufacturing process

• All employees should take responsibility for quality