Human-centred design needs to address

• The user's needs

• Who it is being designed for

• The problem it is solving

• All of the above

Iterative thinking involves

• sharing ideas and allowing others to edit

• using multiple cycles of idea development

• devising as many ideas as possible

Needs should not be confused with wants. A need is

• something we would like to have

• something that will make life easier

• something we must have to survive

a thorough evaluation of an idea will address

• strengths, limitations and complications

• strengths, limitations and implications

• strengths, limitations and users needs and wants

• limitations, implications and illustrations

A situation statement

• summarises how the design problem has been solved

• summarises how the user feels about the problem

• summarises the essential components of a design problem

Designing with empathy means you

• understand the experience of another

• you can relate emotionally

• you have included your own assumptions

• you recognise what they have gone through

The four pleasures framework addresses these four subcatagories

• psycho pleasure, econo pleasure, cultural pleasure and socio pleasure

• psycho pleasure, physio pleasure, ideo pleasure and socio pleasure

• psycho pleasure, chiro pleasure, ideo pleasure and socio pleasure

• psycho pleasure, physio pleasure, econo pleasure and socio pleasure

An empathy map considers

• how you should approach the user

• whether to use open or closed questions when approaching the user

• what the user hears, what the user sees, what the user does and what the user says

• what the user likes, what the user sees, what the user does not like and what the user says

An open ended question

• elicits a meaningful answer based on a person’s feelings, thoughts and knowledge

• elicit a meaningful answer based on a person’s ability to say whatever they want

• elicit a yes or no answer answer based on a person’s feelings, thoughts and knowledge

• elicit a general answer based on a person’s feelings, thoughts and knowledge

"Was your trip successful?" is an example of

• an open-ended question

• a closed question

• an open-ended and closed question