Communicating with Others

Communication only involves a sender of messages.

• True

• False

I-messages are usually accusing and blaming, and they can hinder communication.

• True

• False

Assertiveness is the same as aggressiveness.

• True

• False

Clothes that are appropriate to the occasion will create an excellent impression even if they are soiled, torn, or wrinkled.

• True

• False

In some parts of the world, people stand closer to each other during conversations than they do in other parts of the world.

• True

• False

When you cross your arms across your chest, you may be setting up barriers to further communication.

• True

• False

One can express either positive or negative emotions through body language.

• True

• False

Sympathy means that you feel as another person feels when he or she is upset.

• True

• False

Writing a letter is an example of ____________.

• verbal communication

• nonverbal communication

• body language

Passive listening _________________.

• often ends further communication.

• lets the sender know you heard and understand the message.

• includes both verbal and nonverbal communication