User Setup - Admin

What is true regarding setting up users? Choose 2 answers.

• A user can have multiple roles but only one profile

• The username and email address can be different, except when setting up multiple users

• The profiles available depend on the license type selected

• The administrator sets a temporary password and this is automatically emailed to the new users

A user has contacted the Salesforce Administrator as they need to create a Campaign and do not see the 'New' button when they navigate to the Campaign records. What can the administrator do to resolve this? Choose 2 answers.

• Ensure that the user's profile has the Create permission on the Campaign object

• Ensure that the user's profile has the correct Campaign page layout

• Ensure that the 'Marketing User' checkbox on the user record is selected

• Ensure that the 'Create Campaigns' checkbox on the user record is selected.

What should you do to ensure that an administrator can troubleshoot on a user's behalf

• Contact Salesforce to enable the 'Administrator Can Login in As Any User' feature

• Turn on the 'Administrator Can Log in As Any User' setting in the Login Access Policies page

• Turn on the 'Log in As Any User' permission on the System Administrator profile

• Turn on the 'Modify All Data' permission

All internal users are being promoted to activate their computer when they log in to Salesforce for the first time. Is is possible to change this? Choose 1 answer.

• No - all users must activate their computer when logging in for the first time

• Yes - User Activation can be turned off in settings for all users

• Yes - Activation can be bypassed by adding a range of IP addresses to a trusted range

• Yes - Activation can be deactivated for particular users on the user record

Brewmount Inc. has established single sign on (SSO) for their Salesforce org recently. With the SSO implementation, the users started reporting that they are unable reset their password. What is true in this situation? Choose 2 answers.

• The 'Reset my Password' option in all user profiles need to be enabled

• SSO users cannot reset their password within Salesforce.

• Salesforce password policies do not apply for SSO users.

• A case should be opened with Salesforce support.

As an Administrator you are often troubleshooting user access issues. You would find it easier if you could log in as the users having the problem. What is the most efficient way of achieving this? Choose 1 answer.

• Ask each user to Grant Login Access

• Ensure the 'Administrator Can Log in As Any User' setting in the Login Access Policies page is enabled

• Ask each user to send you their password

• Contact Salesforce support and request 'Login As' access for all users

You have enabled some new functionality for a group of users that share the same profile and you would like to communicate the changes. You are thinking of using the 'Mass Email Users' function. What do you need to consider? Choose 1 answer.

• A list view will need to be available which includes users that are allocated the profile, and an email template will need to be created.

• Mass Email Users cannot email to only certain users that hold a certain profile.

• The users will need to be selected manually.

• An email template is optional. The message can be entered manually.

A user logged into Salesforce in the morning and updated some records. He didn't come back to it again until the afternoon. He found that he was logged out. What should the Salesforce Administrator explain to the user? Choose 1 answer.

• Users are automatically logged out at lunchtime

• Users are always automatically logged out after 1 hour of inactivity

• Inactive users are logged out after a certain period of inactivity according to the session timeout value

• When users close a browser window, they are automatically logged out of Salesforce.

HR has informed you that a Salesforce user has left the company. What is the best course of action? Choose 1 answer.

• Delete the user after transferring any records owned to another user

• Deactivate the user after ensuring the user is not the sole recipient of a workflow email alert

• Leave the user record but unassign the Salesforce license

• Leave the user record active and use for the next user that needs to be set up by updating the name and email address

A Salesforce Administrator needs to add 10 users to the system and is considering using the 'Add Multiple Users' feature. Which of the following statements are true regarding the 'Add Multiple Users' functionality? Choose 3 answers.

• Each user will be allocated the same license type

• Users can be allocated the same or different profiles

• Users will have usernames that are different from their email addresses

• Users can be allocated different roles

• First names are required to create the user records