Communication Review

Good listeners are always silent and never speak or ask questions

• True

• False

Using an "I" message helps the speaker to communicate in a calm and respectful way.

• True

• False

Using an “I” message is more likely to be clearly stated and not blame the other person

• True

• False

Good listeners re state or summarize what the speaker has said, but in their own words

• True

• False

Which statement is passive?

• "It doesn't matter"

• "We are doing it this way"

What characteristic is assertive?

• Uses comfortable eye contact

• Interrupts others

• Touches without permission

• Observes more than talks

If you are speaking to someone you don't know very well, how do you understand their point of view?

• Look at their body language as a sign of how comfortable or uncomfortable they are

• Listen to their tone of voice

• Summarize what they say, "Sounds like you...

• All of the above

As a listener, asking questions is another way to better understand the Speaker's words, ideas, and point of view. Choose the worst option below:

• Can't you find a different way?

• Who are you referring to?

• What time did this happen?

• How did this happen so quickly?

The exchange of thoughts, messages, or info by speech, writing, signals or behavior.

• Communication
• Self-Disclosure
• Feedback
• Listening

Using words.

• Verbal
• Nonverbal