Situational Management

A group of japanese investors is visiting your office. During a meeting there is along period of silence. What do you do?

• Talk to your coworkers.

• Leave the meeting so they can talk privately.

• Ask if they have more questions.

• Stay quiet until they break the silence.

You manage a department with ten employees. Your boss tells you the company needs to save so you have to lay-off employees and make other budget cuts. What is one of the most important theings you should focus on?

• Protecting the company's financial position.

• Maintaining your own salary level.

• Keeping the layoff news out of the paper.

• Minimizing the harm to the employees.

You manage a department with ten employees. If you ha to trim a budget, which of the following cuts would have the least impact to your team members?

• Lay off a team member

• Cancel vacation time

• Reduce everyone's salary

• Cancel a project that hasn't been started

Your office is hosting a big meeting with some of its international clients. During the meeting , one of the clients asks numerous, very detailed questions. She also wants to see your risk management plan. Which of these countries is she probably from?

• Ireland

• Germany

• Mexico

• United States

Most online conferencing tools provide the following functionality EXCEPT:

• Screen sharing

• Advertising

• Voting

• Chat

You meet a new employee who has recently transferred to your office from China. She is not a native English speaker. What should you do if you have trouble communicating with her?

• Interrupt her to ask for clarification.

• Speak slower than normal and listen carefully.

• Ask for a translator to make communication easier.

• Use a pocket dictionary so you can translate words for her.

You found a huge error ina report that is going to the president of the company shortly. You know who created the problem. What should you do?

• Ask your manager to solve the problem.

• Determine the financial impact before taking action.

• Report the person who caused the problem.

• Solve the problem without assigning blame.

You manage a department with many employees. Which is something you should NOT consider when forced to do layoffs?

• Impact to incomplete projects

• Well-being of the other team members

• Amount of paperwork required

• Well-being of the company

On your visit to potential buisness partners in Monterry, Mexico, several prospective buisiness partners ask about your perosnal credentials. What is the best way to share your credentials with them.

• Hand them a copy of your complete resume.

• Give them a buisiness card listing your credentials.

• Show them your Facebook page.

• Smile and chat with them casually about your accomplishments.

Your boss has asked you to pick up one of theemloyees traveling in from New Delhi, India at the ariport, How should you greet her to show your appreciation for her culture.

• Bow deeply

• Give her a high five

• Hug her

• Use the nameaste