Chapter 7 Speaking Informally

All of the following situations involve informal speaking except____.

• participating in team meetings

• preparing an out-of-office phone message

• providing information to a customer on the telephone

• voicemail messages

Tags

CCSS.RL.2.6

CCSS.RL.8.3

The second benefit of having a plan is___.

• communicating intelligence

• demonstrating a positive attutide

• enhancing your professional image

• looking unprepared

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

___ is one of the most challenging communication processes.

• Making requests

• Leaving voicemail messages

• Presuasion

• Receiving telephone calls

Tags

CCSS.RL.5.6

Which of the following guidelines is not necessary for receiving and making requests?

• Be reasonable

• Be grateful

• Be presuasive

• Be direct

Tags

CCSS.RL.2.6

CCSS.RL.8.3

When planning to make a telephone call, you should ask yourself all of the following questions except:

• Has there been any misunderstanding that I need to clear up?

• What do I want to communicate?

• What is the purpose of the message?

• What if the person doesn't answer?

Tags

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.1.1

CCSS.RL.2.1

CCSS.RL.3.1

You should include all of the following things when leaving a voicemail except ____.

• your name, company, and position or department

• a brief message stating the purpose of the call

• your telephone number, including the are code

• when you will not be able to receive the call

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Telephone communication could occur for all the following reasons except ____.

• to make requests

• to direct

• to pass on information

• None of the above

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Which of the following situations is not an example of the need to use persuasion?

• Your team needs extra time on a project.

• You need 100 copies for your presentation.

• You need a customer to purchase your products.

• You need a supplier to speed up delivery.

Tags

CCSS.RI. 9-10.8

CCSS.RI.11-12.5

CCSS.RI.11-12.8

CCSS.RI.8.8

CCSS.RI.9-10.5

When making a request, you should include which of the following things?

• How the information will be used.

• Any deadlines.

• What information is needed.

• All of the above.

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Which of the following might be an emotional impromptu speaking situation?

• A customer is being rude.

• Your boss is asking for a favor.

• A colleague offers to help you with a project.

• You are asked to compose a presentation for a upcoming sales conference.