Chapter 7 Speaking Informally
Authored by Mary-Magdalene Donovan
English
9th - 12th Grade
CCSS covered
Used 10+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All of the following situations involve informal speaking except____.
participating in team meetings
preparing an out-of-office phone message
providing information to a customer on the telephone
voicemail messages
Tags
CCSS.RL.2.6
CCSS.RL.8.3
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The second benefit of having a plan is___.
communicating intelligence
demonstrating a positive attutide
enhancing your professional image
looking unprepared
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.9-10.3
CCSS.RI.8.5
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
___ is one of the most challenging communication processes.
Making requests
Leaving voicemail messages
Presuasion
Receiving telephone calls
Tags
CCSS.RL.5.6
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following guidelines is not necessary for receiving and making requests?
Be reasonable
Be grateful
Be presuasive
Be direct
Tags
CCSS.RL.2.6
CCSS.RL.8.3
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When planning to make a telephone call, you should ask yourself all of the following questions except:
Has there been any misunderstanding that I need to clear up?
What do I want to communicate?
What is the purpose of the message?
What if the person doesn't answer?
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.1.1
CCSS.RL.2.1
CCSS.RL.3.1
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You should include all of the following things when leaving a voicemail except ____.
your name, company, and position or department
a brief message stating the purpose of the call
your telephone number, including the are code
when you will not be able to receive the call
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.9-10.3
CCSS.RI.8.3
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Telephone communication could occur for all the following reasons except ____.
to make requests
to direct
to pass on information
None of the above
Tags
CCSS.RL.2.6
CCSS.RL.8.3
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