In particular, three types of conflict are common in organizations. They are ___________, __________ and ___________ conflict.

• relationship - task - step

• task - organisational - process

• task - relationship - process

• relationship - organisational - functional

Which of the following is the correct order of the negotiation process?

• (1) definition of ground rules, (2) preparation and planning, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation

• (1)preparation and planning, (2) definition of ground rules, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation

• (1) preparation and planning, (2) definition of ground rules, (3) bargaining and problem solving, (4) clarification and justification, and (5) closure and implementation

• (1) definition of ground rules, (2) preparation and planning, (3) bargaining and problem solving, (4) Not this answer (5) closure and implementation

You and your neighbour have been in conflict over a broken fence. Your neighbour thinks you should pay for fixing it because it is on your property, but you think the neighbour should pay for the repair because his dog was the one who damaged it. You and your neighbour have had a good relationship for years and you would both like to resolve this in a way that hurts your relationship the least. The BEST third-party that could participate in this negotiation process is ___________.

• a facilitator

• a mediator

• none of the above

• all of the above

Integrative negotiations implies a "win-win" situation and involves compromise and cooperation to create value and invest in long-term relationships.

• True

• False

A discussion to reach a solution to a conflict is called as _________.

• compromise

• walk away

• collaboration

• negotiation

Which one of the following is the traditional view of conflict?

• Conflict is inevitable outcome in a group

• Conflict is necessary for a group

• Conflict must be avoided

• Conflict is natural to each group

Conflict that hinders group performance is ___ conflict.

• task

• process

• functional

• dysfunctional

A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.

• Collaborating

• Avoiding

• Competing

• Accommodating

The desire to withdraw from or suppress a conflict.

• Accommodating

• Collaborating

• Avoiding

• Competing

The willingness of one party in a conflict to place the opponent’s interests above his or her own.

• Collaborating

• Compromising

• Avoiding

• Accommodating