Operational Risk Management

Why we should manage operational risks? Please choose 3 answers *

• Minimise operational losses

• Achieve business objectives

• Better business decision

• Common industry practice

• Reduce tax

Who responsible to manage operational risk?

• Risk Owner & Risk Agent

• Head of Department/ Branch Manager

• Chief Risk Officer

• All Staff

Please select the correct examples of the causal factor contributing to operational risk

• Process: Inabsence of dual control function (checker & maker process) for financing

• System: Non-maintenance of ATM/CDM machine resulting to frequent breakdown.

• External: Staff did not comply to internal policies and procedures

• People: Non-comprehensive of SLA (Service Level Agreement) between Bank and vendor.

What is BCM?

• Business Compliance Management

• Business Contingency Management

• Banking Continuity Management

• Business Continuity Management

The following are the reasons why Bank requires BCM EXCEPT? *

• To carry out the critical business functions at a minimal resources during disaster

• Safeguard the Bank's customers and business partners

• Protect the Bank’s image and reputation

• Protect the banking industries

What are the objectives of Call Tree exercise

• To ensure that all staff are well-informed in a structured and prompt manner in the event of disaster.

• To ensure that the overall call time taken is within the stipulated time (120 minutes).

• To ensure that the message is conveyed to staffs correctly.

• All of the above

To understand operational risk, one should understand..

• Operational process, corporate environment and the affecting factors

• Operational process only

• The affecting factors and regulations only

• No need to understand others, it just needs to understand the operational risk

What are the affecting factors which influence operational activities as well as the Operational risk..

• Nature of the company

• Laws and regulations

• Stekaholder Value

• All the above three factors

Which of the following risk statement is catagorized as operational risk..

• PEOPLE RISK

• SYSTEM RISK

• PROCESS RISK

• ALL THE STATMENTS

When would Risk Management be involved in Operational Process ?

• At the begining of execution process

• At the first strategic decision process

• At the first initial strategic plan

• During audit process and BOC meeting