Case Handling

Case Handling

Professional Development

10 Qs

quiz-placeholder

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Case Handling

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Assessment

Quiz

Other

Professional Development

Hard

Created by

Camila Araya

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Select the tools that we use to take cases

Customer specifics

CRM

CCW

AWB (Minerva)

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Leaving daily notes on the case is a must

True

False

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Select 2 components of the First Meaningful response

Summary

Template for request

Internal contacts

ETA

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Every segment has a dashboard and we must take cases only from our specific team's dashboard

True

False

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We cannot contact cross functional teams using AWB

True

False

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We must update the customer every 24 hours unless we have advised them something different

True

False

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

We must always add the SO# in the subject line

True

False

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