HKMNOP C3

Recognize the learning outcome for this chapter.

• Calculate the staff requirement using the staffing guide

• Identify the documentation involve in personnel management

• Identify the classification of hotel based on different criteria

• Understand the process of recruitment, selection, hiring, orientation and training

In hospitality establishment, the housekeeping department undoubtedly has the largest workforce.

• TRUE

• FALSE

Choose the CORRECT document use in personnel management.

I Job Description

II Job Specification

III Accidental Report

IV Job Procedures

• I, II and III

• I, II and IV

• I,III and IV

• II, III and IV

Job Description is a detailed document identifying all the likely duties appertaining to job description as well as reporting, relationship, additional responsibilities, working condition and any specific know-how necessary about equipment and material.

• TRUE

• FALSE

Identify aspect should be covers by Job Description.

I Education qualifications

II Reporting relationship

III Job Profile

IV Supervisory relationship

• I,II and III

• I,II and IV

• I,III and IV

• II,III and IV

select the advantages of job description.

• Newly recruited employees know exactly what their job is all about

• The document ensure that the supervisor and the subordinate have a clear understanding of their role in the common work

• Serves as a legal document for any disputes arising from a lack of definition of roles

• The employees aid when dealing with an unreasonable superior who overburdens them with task not in their purview

Each position description gives the basic function, scope, and specific responsibilities of the occupant of this position.

• TRUE

• FALSE

In position description the relationships of responsibility that they have with other members of the organization are not listed.

• TRUE

• FALSE

A job specification is a document detailing the minimum qualities or traits required by an individual to perform a particular job.

• TRUE

• FALSE

A job specification would include the following :

• Education qualifications

• Physical characteristics

• Special requirements

• Personality

• Scope of job and hour