MKTG Ch. 12 Selling

MKTG Ch. 12 Selling

9th Grade

20 Qs

quiz-placeholder

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MKTG Ch. 12 Selling

MKTG Ch. 12 Selling

Assessment

Quiz

Business

9th Grade

Medium

Created by

Brian Carter

Used 5+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The purpose and goal of selling is to help customers make ________ buying decisions.

unhappy
happy
satisfying
big

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Getting the customer's positive agreement to buy is:

overcoming objections
suggestion selling
presenting the product
closing the sale

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Educating the customer about the products features and benefits is:

feature and benefit selling
determining needs/ classifying the customer
presenting the product
none of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You just purchased a new iPhone 12 and the sales person shows you a great case for your new phone. What selling step is the sales person using?

suggestion selling

closing the sale

presenting the product

none of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Personal selling is any form of direct contact between the sales person and the customer.

true
false

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A salesperson is most likely to find out how effectively a product actually functions in normal, everyday use from a(n)

advertiser.

competitor.

designer.

customer.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "CRM" stand for?

Client Rate Management

Customer Relationship Management

Client Relations Movement

I am not sure what CRM stands for

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