Assertiveness and Resolving Conflicts

The definition of assertive is...

• calmly and firmly standing up for your rights without infringing on others’

• acting in a hostile manner that may infringe on others’ rights

• calmly accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

The definition of aggressive is...

• calmly and firmly standing up for your rights without infringing on others’

• acting in a hostile manner that may infringe on others’ rights

• calmly accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

The definition of passive is...

• calmly and firmly standing up for your rights without infringing on others’

• acting in a hostile manner that may infringe on others’ rights

• accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

The definition of compromise is...

• calmly and firmly standing up for your rights without infringing on others’

• acting in a hostile manner that may infringe on others’ rights

• accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

Negotiation is when...

• someone is accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• each side gives up something to gain something

• technique for turning conflicts to be fought, into problems to be solved by working together so that both sides get what is most important to them

• conflict resolution in when both sides get what they want

Win-win situation is...

• when someone is accepting without objecting or resistance, not responding or reacting to something you feel strongly about

• when each side gives up someone gets what they want

• a technique for turning conflicts to be fought, into problems to be solved by working together so that both sides get what is most important to them

• a conflict resolution in which both sides get what they want

Choose the nonverbal skill or skills that will help you to be more assertive.

• Eye contact

• Facial expressions

• Body position/posture,

• Distance (about 3 feet apart)

Choose the refusal techniques that we read about in class.

• Simple no, tell it like it is

• Give an excuse, the big stall

• Change the subject, broken record

• Don't look at the person talking, pretend you don't hear them

It's important to be assertive, but not aggressive?

• True

• False

It's important to be aggressive, but not assertive?

• True

• False