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Business Management Unit 6 (Odd)

Authored by Kimberly Monroe

Business

11th - 12th Grade

Used 14+ times

Business Management Unit 6 (Odd)
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following types of information does a company need customer input to obtain?

Amount of money spent

Suggestions for new products

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A business manager who wants to uncover all of the hidden aspects of a problem in order to find a solution might use the ______________technique.

What if...

Who-said

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One action that an ethical business can take to help build the long-term trust and loyalty of its customers is to

maintain detailed information about customers' transactions.

implement a comprehensive customer privacy policy.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To control various business activities in an effective manner, managers must first

set appropriate standards.

request employee feedback.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An important reason for having business policies is that policies

help employees to make consistent decisions.

even out the workload for employees.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

By accurately explaining the company's policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company's

routine

image

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The first step in handling customer complaints is to

ask the customer to be brief.

let the customer explain the problem.

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