1. Analysis

"I went to a company as a system analyst, sat down to see how the current system works. I did not talk to anyone." Which research method is described above?

• Interview
• Questionnaire
• Collecting Documents
• Observation

"My work is to go through the paper work of the company in order to establish what data is inputted and outputted within the current system" What research method is described above?

• Collecting Documents

• Interviews

• Observation

• Questionnaire

"All staff were given a handout containing questions that had to be answered and returned within a week" Which research method is described above

• Collecting Documents

• Interviews

• Observation

• Questionnaire

Observations, interviews, questionnaires all take place during which stage?

• Design

• Evaluation

• Analysis

• Documentation

The secretary of a company was observed for three days to find out how she works with the information management system. Select one disadvantage of this exercise.

• The system analyst can use non verbal communication like facial expressions in order to see how the secretary works with the system.

• The system analyst is able to pick any concepts that may be too hard to explain by the secretary who is not good at IT.

• It is difficult to prepare all the materials required to log the observations.

• The secretary might have modeled a different behavior due to the fact that she is being observed.

This type of data measures values or counts and are expressed as numbers

• Quantitative data

• Qualitative data

Non-numerical data. Collected through methods of observations or interviews.

• Quantitative data

• Qualitative data

Which would be an example of an open-ended question?

• What do you like best about Product A?

• Do you like the colour of Product A?

Which would be the best way to gather quantitative data?

• Interview

• Questionnaire

• Document analysis

• Observation

Select two advantages of using questionnaires

• Gather a lot of responses in a short space of time

• Respondents can elaborate on answers easily

• Responses can be analysed easily

• Anonymous so respondents may not answer truthfully or may rush answers

• Results will clearly illustrate all processes that take place within the current system