
MCA UK EXAM - Duma
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Professional Development
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40 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Somebody answers phone but there is no confirmation that you are talking to business owner/s and the call got disconnected. What is the correct disposition?
No Answer
Call Back
Answering Machine
Gatekeeper
DNC
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Somebody answers the phone and you were able to confirm that you are talking to the business owner but the call got disconnected. What is the correct disposition?
Wrong Number
No Answer
Not Interested
Answering Machine
Gatekeeper
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Somebody answers phone but they requested to be added on the DNC list. What is the correct disposition?
DNC
Not Interested
Gatekeeper
No Answer
Answering Machine
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Somebody answers phone and you are talking to the business owner but they requested to be added on the DNC list. What is the correct disposition?
Callback
Answering Machine
DNC
Gatekeeper
No Answer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You receive a call wherein you can only hear the phone is ringing and you disconnected the call. What is your disposition?
Engaged
Ringing
No Answer
Callback
Answering Machine
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You were about to transfer the call to the funding manager since the customer is interested in getting the funding but the customer disconnects the line. What should be the call disposition?
Answering Machine
Not Interested
Sale
Callback
Gatekeeper
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You were able to qualify the customer and dialed the funding manager's line but no one is answering the phone and you waited for a minute and disconnects the call. What should be the disposition?
Not Interested
Sale
Gatekeepers
Callback
DNC
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