MCA UK EXAM - Duma

Somebody answers phone but there is no confirmation that you are talking to business owner/s and the call got disconnected. What is the correct disposition?

• No Answer

• Call Back

• Answering Machine

• Gatekeeper

• DNC

Somebody answers the phone and you were able to confirm that you are talking to the business owner but the call got disconnected. What is the correct disposition?

• Wrong Number

• No Answer

• Not Interested

• Answering Machine

• Gatekeeper

Somebody answers phone but they requested to be added on the DNC list. What is the correct disposition?

• DNC

• Not Interested

• Gatekeeper

• No Answer

• Answering Machine

Somebody answers phone and you are talking to the business owner but they requested to be added on the DNC list. What is the correct disposition?

• Callback

• Answering Machine

• DNC

• Gatekeeper

• No Answer

You receive a call wherein you can only hear the phone is ringing and you disconnected the call. What is your disposition?

• Engaged

• Ringing

• No Answer

• Callback

• Answering Machine

You were about to transfer the call to the funding manager since the customer is interested in getting the funding but the customer disconnects the line. What should be the call disposition?

• Answering Machine

• Not Interested

• Sale

• Callback

• Gatekeeper

You were able to qualify the customer and dialed the funding manager's line but no one is answering the phone and you waited for a minute and disconnects the call. What should be the disposition?

• Not Interested

• Sale

• Gatekeepers

• Callback

• DNC

You have a call tagged as Sale but it was not successfully transferred to the funding manager. You were advised to callback the customer but you were routed to the voicemail. What should be the correct disposition?

• Sale

• Not Interested

• Answering Machine

• Wrong Number

• Hang up

True or False:

You have a call wherein you tagged it as Sale but it was not successfully transferred to the funding manager, you called back the customer but the phone keeps on ringing, you just disconnected the call and disposition it under Sale.

• True

• False

• Ringing

Somebody answers the phone and you look for the business owner, the call was transferred to the business owners line and it keeps on ringing. You just decided to disconnect the call. What should be the correct disposition?

• Ringing

• Answering Machine

• Gatekeeper

• Sale

• Callback