Human Resource Development SGDU 5063

What is the meaning of human resources?

• The people who represents a business
• The best person to do the job
• The people employed to do work in a business
• Supervises employees and sets tasks to be done

What is recruitment?

• The way a business finds new staff
• Those who have an interest in the business
• It is another term for vacancy
• Customer service best practice is carried out using this method.

Goal setting can be a powerful technique for motivating employees when:

• used correctly

• carefully monitored

• actively supported by managers

• all of the above

Which of the following is an accurate definition of recruitment?

• The process by which companies fill the need to find new employees.

• A statement that enshrines the fundamental objectives of the company.

• The system of following someone around and noting how they perform their duties.

• The process of attempting to fill gaps that exist in the skills of the current labor force.

HRM can be most comprehensively defined as a series of activities focused on

• working towards strong communication with staff

• obtaining, training and maintaining an effective workforce

• strong leadership

• strategic planning

Employees are

• never to be trusted

• all looking out for the best interests of the company

• the easiest resource to replace within an organisation

• the most valuable resource and the hardest to replace

Things that employees require their employers to do or provide during their employment are referred to as

• employee motivation

• employee expectations

• employee moral

• employer of choice

Maslow's hierarchy of needs ranks needs

• in order of expense

• in order of importance

• in order of things we love

• in order of profit potential

Lower order hygiene and higher order motivating factors are both key elements of

• Locke's

• Maslow's

• Hattie's

• Herzberg's

Salary, relationships and physical working conditions are examples of

• Maslow's safety needs

• Maslow's esteem needs

• Herzberg's hygiene factors

• Herzberg's motivating factors