Schedule Management

Few patients are willing to wait to see physician more than

• 10 minutes

• 20 minutes

• 30 minutes

• 45 minutes

Before scheduling appointments you must establish the

• office hours

• computer software

• matrix

• patient's name

Defining when the physician is available to see patients

• record

• schedule

• matrix

• calendar

You must obtain this info in order to efficiently book an appointment

• pt's insurance, diagnosis and age

• pt's phone number, full name, and purpose of visit

• pt's emergency contact, address, and reason for visit

• pt's last date of exam, address, and date of birth

The appointment book is

• a legal record

• optional for the physician's office

• available for all to see

• shredded at the end of each day

NS

• no show

• non-steroid

• not stated

• no spouse

Patients arrive at their own convenience and seen on first come first serve basis

• advanced scheduling

• online scheduling

• open hours scheduling

• cluster scheduling

Groups similar appointments together on a specific day or specific time

• cluster schedule

• time-specified scheduling

• double-booking

• advance scheduling

Complete physical exam

• 30-60 minutes

• 15- 20 minutes

• 10-20 minutes

Patients with fasting labs should be scheduled

• in the afternoon

• in the evening

• after they eat

• in the morning