Quiz 6

You notice that your monitor is flickering a lot. What is a likely explanation for this issue?

• There are several dead pixels on the display

• The video cable is unplugged.

• The power management setting has been disabled.

• The refresh rate may be too low or too high

You cannot access the wireless network. In Device Manager, you see a small red X near the network adapter. What does this indicate?

• The device has been disabled

• There is a resource conflict with the device

• The device has been detected, but a driver is not installed.

• There are no networks within range of the network adapter

You just connected a monitor to your VGA port, but the monitor is showing the same thing that is on your laptop screen. What do you need to do in order to have different applications open on each display?

• You need to install a driver that allows the second monitor to show different applications than the laptop display.

• You need to adjust the screen resolution of the connected monitor to be the same as that of the laptop display.

• You need to go to the Display options and select the option to extend the desktop across all displays.

• You need to go to the Display options and select the option to mirror the display across all connected devices.

Manufacturer websites are a great source for what types of resources?

• Troubleshooting guides, personalized customer service, and certification materials.

• Beta hardware, beta software, and experimental drivers

• Manuals, drivers, and knowledge bases

• Software development kits, remote control technical assistance, and tech forums

During the troubleshooting process, what should you do if implement a solution but find that it didn't solve the problem as anticipated?

• Move on to documenting your findings, actions, and outcomes.

• Accept the outcome and, if applicable, implement preventative measures.

• Give up.

• Establish a new theory or escalate.

Why should you consult your hardware manufacturer's documentation prior to attempting a Do-It-Yourself fix?

• You might void your warranty if you tinker with the hardware

• To avoid electrical shock or other injury.

• Manufacturers supply a list of required tools for working with their hardware systems.

• For warnings, caveats, and guidelines for dismantling and repairing your system.

In which step of the troubleshooting process do you question the obvious?

• The first step, in which you gather information about the problem

• The second step, in which you establish a theory of probable cause

• The sixth step, in which you document your findings, actions, and outcomes

• The fifth step, in which you verify full system functionality and, if applicable, implement preventative measures

Why is it important to ask a user questions when first hearing about a problem?

• Questions are actually not needed; you can and should work with the information you have.

• To encourage the user to identify the root cause of the problem

• To help you classify the problem in terms of nature and scope

• To make them feel better about their problem

What should you do before you put a plan into action?

• Document findings/lessons learned, actions, and outcomes

• Collect more information about the problem.

• Consider the possible outcomes of the fix action.

• Ask the user what might have changed.

What is the first step in the CompTIA troubleshooting model?

• Establish a plan of action to resolve the problem.

• Test the theory to determine the cause.

• Establish a theory of probable cause.

• Identify the problem by gathering information.