ISA
1st - 3rd Grade
•10 Qs
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ISA
Quiz
•
Other
•
1st - 3rd Grade
•
Hard
Omar Pérez
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Describe que es ISA
Índice de Satisfacción de Atención
Indicador de satisfacción
Incrementó de satisfacción de Atención
Indice de satisfacción
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que es un atributo ?
Se refiere a la calificación que se obtiene de las tablas del CES sobre la evaluan del personal
Comportamientos que debe cumplir el cliente dentro de nuestra tienda
Son los comportamientos que que se deben llevar a cabo con todos nuestros clientes sin excusa ni pretexto
Son los aspectos que nos evalúa por medio del cliente oculto
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
El atributo del artículo adicional a qué centro pertenece ?
Cajas
Ropa
Muebles
Ropa y muebles
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Conocimiento del producto es un atributo exclusivo de muebles ?
Cierto
Falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A qué centros se le evalúa el atributo calidad en la venta ?
Ropa
Muebles
Cajas y banco
Cajas
A todos los centros
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Cuáles la ponderación del indicador ISA del centro para el área de cajas ?
14
18
12
10
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para ropa y muebles el cual es el ponderado del indicador ISA del centro ?
16
14
18
10
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