Guest Relations Unit 16

Guest Relations Unit 16

University

20 Qs

quiz-placeholder

Similar activities

Principal of marketing chapter 2

Principal of marketing chapter 2

University

20 Qs

Google Analytics Quiz

Google Analytics Quiz

University

15 Qs

EL APRENDIZAJE DEL CONSUMIDOR

EL APRENDIZAJE DEL CONSUMIDOR

University

20 Qs

Ultimate office trivia quiz

Ultimate office trivia quiz

KG - Professional Development

25 Qs

belajar efektif

belajar efektif

University

22 Qs

Consumer Behavior

Consumer Behavior

University

20 Qs

PRICING AND ITS OBJECTIVES

PRICING AND ITS OBJECTIVES

University

15 Qs

Job Design and Work Teams

Job Design and Work Teams

University

16 Qs

Guest Relations Unit 16

Guest Relations Unit 16

Assessment

Quiz

Other

University

Practice Problem

Medium

Created by

Maimoona Karim

Used 10+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

“Benchmark” means

Benches for customers to sit

Benches for salesmen to sit

Products displayed on a bench

Set standards

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A call centre is

A meeting place for DSAs

A training centre for DSAs

A meeting place for customers

A back office set up where customer queries are answered

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

The sequence of a sales process is

Lead generation, call, presentation & sale

Sale, presentation, Lead generation & call

Lead generation, Call, Sale & Presentation

There is no sequence required

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

‘value –added services’ means

Additional services

Better value at a premium

Better value at a discount

All of the above

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

To ‘Close a Call’ means

To end the conversation

To clinch the sale

To close the business

To put the phone down

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

‘Customization’ means

Tailor-made products for each customer

Customers selling goods

Tailor-made products for each staff

A selling process

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A ‘Call’ in marketing language means

Calling on a salesperson

Making a phone-call

Telemarketing

None of these

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?