Communication - Overcoming Barriers

The purpose of your message can be for the receiver to:

• Ask advice

• Change attitude

• Order goods

• All of the above

When communicating, you should ask yourself what is the purpose of the message?

• true

• false

When sending a message you should be aware of what you would like to achieve.

• true

• false

When communicating, you should leave out all _____ ________ material.

• un necessary

• non essential

• meaningless

• non pertinent

If you write to the wrong person, you will not be wasting time for both of you or those involved.

• true

• false

Writing to the wrong person gives the impression of ___________ or ________.

• lack of attention

• being inefficiency

• carelessness, inefficiency

• inefficiency, carelessness

Choosing the right moment for communication, is an important way of avoiding barriers of _______ in the ________.

• attitude, receiver

• blockage, sender

• attitude, recipient

• attitude, sender

Choosing the right moment for communication, is an important way of avoiding noise in ________ circumstances.

• difficult

• external

• internal

• heated

When communicating in the right way, the proper ________ should be chosen for a particular situation and recipient

• system

• medium

• channel

• cycle

When communicating the right way, knowing how much time is available is not important.

• true

• false