Speed of Trust Quiz 5

The _____ of the 21 century will not be those who cannot read and write bit those who cannot _________, ________, and _____.

• illiterate, learn, unlearn, relearn

• uneducated, learn, unlearn, relearn

• illiterate, relearn, learn, unlearn

• I don't know

Get Better is based on what principles?

• continuous improvement, learning, change

• continuous improvement, unlearning, change

• continuous challenge, unlearning, change

• I don't know

What Japanese is Get Better also called?

• kaizen

• kamikazee

• kairen

• I don't know

These are vital to quality improvement.

• seeking and effectively utilizing feedback

• resting on your laurels and becoming relevant

• learning and changing

• I don't know

According to Max DePree, what's the first responsibility of a leader?

• define reality

• build trust

• be transparent

• I don't know

Confront Reality principles are _________

• courage and responsibility

• awareness and respect

• all as provided excluding from I don't know

• I don't know

To ignore reality and act as though it doesn't exist is the _______ of Create Reality

• opposite

• principle

• counterfeit

• I don't know

It is to create shared vision and agreement about what is to be done up front.

• Clarify Expectations

• Get Better

• Confront Reality

• I don't know

To ________ is one of the counterfeits of Clarify Expectations.

• create smoke mirrors

• give lip service

• both options

• I don't know

According to a study of AMA/HRI the number one reason for unethical behavior is _____

• unrealistic expectations

• giving lip service

• creating smoke mirrors

• I don't know