Front Office Management
Authored by Jiyaah Azam
Other
University
Used 68+ times
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28 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Room where guests sleep for one or more nights.
room inventory
function room
sleeping room
wake-up call
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A guaranteed reservation...
Holds the room for 24 hrs
Holds the room until the guest arrives
Holds the room til 3pm
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The rooms division is the part of the hotel that handles all tasks involved in ____.
guest services and front desk functions
preparing and selling rooms
reservations and guest security
scheduling and forecasting
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Handles everything related to selling sleeping rooms and interacting with guests.
front office
bell hop
door attendant
engineers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.
Night audio
Night audit
Night desk
Night operation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office operation is headed up by the:
Front Desk Manager
Front Office Manager
Front Office Supervisor
Front Office Supervisor
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The rooms division consists of two departments:
Front office and engineering
Housekeeping and engineering
Housekeeping and the front office
Security and front office
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