Front Office Management

Room where guests sleep for one or more nights.

• room inventory

• function room

• sleeping room

• wake-up call

A guaranteed reservation...

• Holds the room for 24 hrs

• Holds the room until the guest arrives

• Holds the room til 3pm

The rooms division is the part of the hotel that handles all tasks involved in ____.

• guest services and front desk functions

• preparing and selling rooms

• reservations and guest security

• scheduling and forecasting

Handles everything related to selling sleeping rooms and interacting with guests.

• front office

• bell hop

• door attendant

• engineers

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

• Night audio

• Night audit

• Night desk

• Night operation

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

• Cashier

• Comptroller

• Concierge

• Conductor

To guests, all hallways lead to the ______________, and it will be the first place they turn to for assistance.

• Front desk

• Front office

• Lobby

• Parking lot

Revenue of the hotel mainly came from

• Sleeping rooms
• Meeting rooms
• Outlets
• All of above