Front Office Management

Front Office Management

University

28 Qs

quiz-placeholder

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Front Office Management

Front Office Management

Assessment

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University

Practice Problem

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Created by

Jiyaah Azam

Used 65+ times

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28 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Room where guests sleep for one or more nights.

room inventory

function room

sleeping room

wake-up call

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A guaranteed reservation...

Holds the room for 24 hrs

Holds the room until the guest arrives

Holds the room til 3pm

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The rooms division is the part of the hotel that handles all tasks involved in ____.

guest services and front desk functions

preparing and selling rooms

reservations and guest security

scheduling and forecasting

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Handles everything related to selling sleeping rooms and interacting with guests.

front office

bell hop

door attendant

engineers

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

Night audio

Night audit

Night desk

Night operation

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The front office operation is headed up by the:

Front Desk Manager

Front Office Manager

Front Office Supervisor

Front Office Supervisor

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The rooms division consists of two departments:

Front office and engineering

Housekeeping and engineering

Housekeeping and the front office

Security and front office

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