Quiz Unit 21

1. The benefits of a computerized system are

• A. speed, accuracy, and limited data access

• B. speed, accuracy, and easy data access

• C. speed, inefficiency, and easy data access

• D. speed, efficiency, and limited data access

1. Effective maintenance of computer-based systems include

• restoring unused programs on the system

• deleting large, bulky files from the system

• downloading the latest updates and antivirus software

• sharing passwords to ensure equal access to all team members

Standby servers are a part of OPERA PMS backup solutions so that in case of a system failure

• staff will be able to continue assisting guests offline

• hotels can avoid staff shortages

• the hotel has an up-to-date copy of the OPERA PMS database

• problems due to electricity outages can be avoided

Property management systems routinely removes inactive guest data in order to

• Use the data at a later time

• Update promotional emailing lists

• Maintain data validity

• Alert staff regarding the arrival of VIPs

A computer system consists of three interrelated and interdependent components namely hardware, software and users. Who are the users?

• Guest

• Security

• Staff

• None of the above

A general term used to describe the application of computer hardware and software in managing the edge of various departments of a hotel is known as:

• Property Management System (PMS)

• Centralized Reservation System (CRS)

• Global Distribution System (GDS)

• None of the above

What is the most commonly used software of Property Management Systems (PMS)?

• Point of Sales (POS)

• Opera

• WINHMS

• Sabre

A __________ is a group of interdependent items that relate regularly to perform a task.

• Network

• Database

• System

• PMS

Which of the following is not directly linked to PMS?

• Occupancy

• Night Audit

• Source of business

• Forecast

The computerized based system in reservation is commonly known as Reservation based system? Which of the following is not a use of this system?

• It is very important to hotel sales and reservation during both peak and lean seasons

• It is linked with the F & B department to prepare the meals

• It shows the number of employees hired and terminated

• It shows room availability for walk-in-guest at reception