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Customer Service

Authored by Nabiha Khan

Business

Professional Development

Used 6+ times

Customer Service
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25 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose an example of good customer service.

Food service assistands stands with their  backs to the customer
A food service assistant smiles and greets the customer politely
A food service assistant chews her nails whilst waiting for her customer to make their choice.
A chef shouts at a colleague when they make an error with a food order.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Identify the benefits of good customer service to the business.

Customers who did not enjoy their experience, will recommend the business to friends.
Customers who enjoy their experience, will spend more money.
The business will not expand.
The business will get bad reviews.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is a way to gain customer satisfaction?

Confidence in service
Not dealing with problems
Slow service
Long queues

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is not a way to provide consistent and reliable service?

Product knowledge
Dealing with problems
Long waiting time
Short waiting time

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The staff in the shop are very polite, they are ______________________.

courteous 
efficient
faithful
uncaring

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Interpersonal skills are valuable to an employer because they include the following:

Hard Skills
Communication & Social Awareness 
Service Breakdown
Psychological Distracters

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is After-sales service?

Up selling products
Meeting of customer’s needs after they have purchased a product 
enticing customers to purchase more products from your business
Getting feedback on products/services

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