TDT373 Tour Guide Chapter 7

A written guideline issued by an organization to its workers and management to help them conduct their actions with primary values and ethical standards. This statement refers to ________.

• Code of conducts

• Code of ethics

• Ethics

• Codes of practice

The term Ethics is derived from Ancient Greeks - Ethikos which mean custom and __________.

• Motives

• Justice

• Behavior

• Habit

A statement and description of required behaviours, responsibilities and actions expected of employee in a professional body. This statement refers to ____________.

• Codes of conduct

• Codes of practice

• Codes of ethics

• Codes of guiding

A written guidelines issued by a professional body to help its member to comply to its ethical standards by providing guidance and advice. This statement refers to ____________.

• Codes of ethics

• Codes of practice

• Codes of guiding

• Codes of conduct

Which of the following statement is not true regarding the importance of codes of ethics in the workplace from the customer side?

• Offers a safeguard from unfair practices from supplier

• Prevents unfair practices with those engaging the services of tour guiding

• Prevents unconscionable conduct from supplier

• Protects overcharging from for goods and services beyond what is printed on the brochured

WFTGA stands for?

• World Federal of Tour Guiding Associations

• World Federation of Tourist Guide Academy

• World Federation of Tourist Guide Associations

• World Federation of Tour Guiding Associations

The following statements are the WTFGA Codes of Guiding Practice, except :

• To act fairly and reasonable in all dealings with all those who engage the services of guides and with colleagues working in all aspects of tourism

• To protect the reputation of tourism in our country by making every endeavour to ensure that guided groups treat with respect the environment, wildlife, sights and monuments, and also local customs and sensitivities.

• To ensure that as far as possible what is presented as fact is true, and that a clear distinction is made between this truth and stories, legends, traditions, or opinions

• To extends professional respect and a spirit of cooperation to fellow guides, and strives to establish a good working relationship with all service providers on the tour

  route.

A tourist guide is sensitive to the interest and values of the tour group and does not share his/ her personal views on controversial subjects such as religion. This statement refers to _________.

• Code of ethics

• Code of conduct

• Code of practice

• Code of guiding

Choose the correct example of ethics.

• Integrity

• Law abiding

• Respectful

• All of the above

The code of guiding practice is about the assurance of ______________ and value added service offered adherence to the WfTGA Code of Guiding Practice.

• High level of integrity

• High level of commitment

• High level of professionalism

• High level of moral philosophy