emphatic listening

Empathy is the ability to...

• understand and share the feelings of others
• choose the best path to walk on

Having empathy for someone means you are actively listening to them

• true 
• false

Giving feedback to a person that you are listening to helps the conversation to continue naturally.

• true
• false

Giving feedback to someone you are listening to can be through oral or nonverbal communication. 

• false
• true

Asking clarifying questions is a way to give positive feedback to someone you are talking to.

• false
• true

A good listening skill is to be patient and wait until the speaker is completely finished talking.

• true
• false

Trying to put yourself in another person's place or see the world through his or her eyes. 

• Critical 
• Deliberative
• Empathic
• Appreciative

What is interpreting?

• Personalizing the sender's message to determine meaning for you
• The listener's reaction to a message
• Providing feedback to the sender

Which work situation would require active listening? 

• Your boss tells you to check the new schedule on your way out. 
• You are assigned to work in the customer service department. 
• While stocking shelves, you hear Austin and Nate talking about their weekend. 
• You are assigned to bag groceries for the shift. 

Which one is NOT one of the ways to give feedback when listening?

• repeat the information back
• give advice
• reflect how the speaker probably feels
• put their statement in your own words, to clarify.