YN FOC TEST

1.How many days is the E-receipt link in SMS valid for?

• A) 10 days

• B) 30 days

• C) Permanent

2.What will happen to the FOC product / course if Consultant transfer the bundle package ?

• A)Still allow to redeem

• B)Transferred together

3)Customer bought a Rm 10,000 bundle package but paid only Rm3000 deposit,how to know the treatment allow ?

• A)Calculate based on Amount Per Sesion of each Course Code

• B)Follow Allowed Qty of each Course Code in system

4)Can balance payment for Bundle Package be allocated?

• A)Yes , able to choose course code to allocate

• B)No , payment is made as a whole , by package ID

5)Bundle package amount is Rm10,000.Customet redeemed FOC product worth Rm500 without doing any main course treatment and customer would like to tranfer package . How much balance can be transferred?

• A)Rm10,000

• B)Rm 9,500

• C)Rm 500

6)Can FOC product be returned?

• A)No

• B)Yes

7)Customer would like outlet to resend E-receipt,is it allow ?

• A)No

• B)Yes

8)Who can resend the SMS E-receipt link?

• A) IT

• B) Trainer

• C) Outlet

9) Is consultant able to open bundle course and normal course at the same time ?

• A) No, only 2 choose 1

• B) Yes

• C) Need to raise AES adjustment, outlet can’t do

10) Is consultant allow to out 2 Different course codes in a same bundle package (Same package ID)?

• A) Yes

• B) No