Unit 106- Assist with reception duties

Which one of the following identifies a retail fault in a retail product?

• The lid is loose

• The price is incorrect

• The packaging is old

• The package is leaking

Why is it important to make appointments correctly?

• To make sure staff get a break

• To make sure enough time is booked

• To make sure the business closes on time

• To make sure the client pays for the service

What is the best way of maintaining client confidentiality?

• Store records online

• Store records at reception

• Follow the Data Protection Act

• Follow the Consumer Protection Act

Why should clients have had a skin test before they booked in for a colour?

• To reduce the risk cross- contamination

• To make sure the correct mixture is used

• To reduce the risk of allergic reaction

• To make sure the client is happy with the service

What is the main purpose of the Data Protection Act?

• To make sure all information is confidential

• To store all records on a computer

• To remove details from the mailing lists

• To give everyone access to the client records

Which one of the following can be done independently when working as a reception assistance?

• Dealing with complaints

• Keeping the area tidy

• Answering the phone

• Taking a message

What one of the following is the most likely outcome of breaking client confidentiality?

• The client would lose trust in the salon

• The client would expect a discount

• The staff would lose commission

• The staff would lose their job

Which one of the following should only be dealt with by a senior receptionist

• Taking messages

• Answering the phone

• Making appointments

• Dealing with complaints

The landlord of the building has requested last month’s rent. What should the reception assistant do?

• Set up a bank transfer

• Refer to a manager

• Ask for proof of payment

• Pay with money from the till

A client would like to book an appointment with Sam at 10:30am on Tuesday, but Sam is busy at that time. What is the best action to take?

• Explain and offer another time for the appointment

• Explain Sam is busy and will be running late

• Book an appointment with another member of staff

• Book the appointment for 10:30am on Friday