Unit 106- Assist with reception duties

Unit 106- Assist with reception duties

1st - 5th Grade

15 Qs

quiz-placeholder

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Unit 106- Assist with reception duties

Unit 106- Assist with reception duties

Assessment

Quiz

Education

1st - 5th Grade

Practice Problem

Easy

Created by

Katherine Pulman

Used 13+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following identifies a retail fault in a retail product?

The lid is loose

The price is incorrect

The packaging is old

The package is leaking

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to make appointments correctly?

To make sure staff get a break

To make sure enough time is booked

To make sure the business closes on time

To make sure the client pays for the service

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the best way of maintaining client confidentiality?

Store records online

Store records at reception

Follow the Data Protection Act

Follow the Consumer Protection Act

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why should clients have had a skin test before they booked in for a colour?

To reduce the risk cross- contamination

To make sure the correct mixture is used

To reduce the risk of allergic reaction

To make sure the client is happy with the service

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main purpose of the Data Protection Act?

To make sure all information is confidential

To store all records on a computer

To remove details from the mailing lists

To give everyone access to the client records

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following can be done independently when working as a reception assistance?

Dealing with complaints

Keeping the area tidy

Answering the phone

Taking a message

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What one of the following is the most likely outcome of breaking client confidentiality?

The client would lose trust in the salon

The client would expect a discount

The staff would lose commission

The staff would lose their job

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