SK FOC TEST

1.How many days is the eReceipt link in SMS valid for?

• A) 10 Days

• B) 30 Days

• C) Permanent

2.What will happen to the FOC product/course if consultant transfer the bundle package?

• A) Still allow to redeem

• B) Transferred together

3.Customer bought a RM10,000 bundle package but paid only RM3,000 deposit, how to know the treatment allow?

• A) Calculate based on Amount Per Session of each Course Code

• B) Follow Allowed Qty of each Course Code in system

4 .Can balance payment for Bundle Package be allocated?

• A) Yes, able to choose course code to allocate

• B) No, payment is made as a whole, by Package ID

5.Bundle package amount is RM10,000. Customer redeemed FOC product worth RM500 without doing any main course treatment and customer would like to transfer package. How much balance can be transferred?

• A) RM10,000

• B) RM 9,500

• C) 500

6.Can FOC product be returned?

• A) YES

• B) NO

7.Customer would like outlet to resend e-receipt ,is it allow?

• A) YES

• B) NO

8 .Who can resend the Sms e-receipt link?

• A) IT

• B) OUTLET

• C) TRAINER

9.Is consultant able to open bundle course and normal course at the same time?

• A) No, only 2 choose 1

• B) Yes

• C) Need to raise AES adjustment, outlet can’t do

10.Is consultant allow to out 2 different course codes in a same bundle package (Same package ID)?

• A) YES

• B ) NO