When you “Reply All”, who receives the email?

• Only the sender

• You and the sender

• Everyone who received the initial email

• Everyone plus you

What does CC stand for?

• Copy Cat

• Carbon Copy

• Clear Copy

• Curious Cathy

In written communication, typing in ALL CAPS is the same as __________.

• typing in small caps

• shouting

• being sassy

• confident

The tone of a professional email should be:

• Conversational

• Formal

• Casual - like the tone you use with friends

• “Yo, dude! Wazzup?”

Before hitting “Send”, you should check your message for:

• grammar

• spelling

• punctuation

• errors

I should only forward email when:

• I feel it’s important.

• I know the other person should have the information.

• The topic is commendable and important to the recipient.

• I type a personal message about why I am forwarding that specific email to that specific person.

“See you later alligator” is an appropriate closing statement.

• True

• False

Which rule is being broken in this email?

• Use of slang or abbreviations

• Use of salutation

• Signing off with full name

• Nothing